TupaiWin Terms & Conditions

1Introduction and Acceptance

These Terms & Conditions form a binding agreement between each eligible user and TupaiWin in relation to the TupaiWin website, account services, casino games, sports betting markets, promotions, payments, and associated support services. By visiting the platform, creating an account, depositing funds, accepting a bonus, or placing a wager, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any clause, you must stop using TupaiWin. These terms should be read together with the TupaiWin Privacy Policy and Responsible Gambling information. Where a specific promotion, tournament, sports market, or game has additional rules, those specific rules apply alongside this document. If a direct inconsistency arises, the more specific rule will apply to that product or promotion.

2Definitions

In these Terms & Conditions, the following expressions have the meanings set out below:

• “Account” means the personal player profile registered with TupaiWin.
• “Bonus” means promotional credit, free spins, cashback, odds boosts, or another benefit offered subject to specific conditions.
• “Deposit” means cleared funds transferred to a TupaiWin account through an accepted payment method.
• “KYC” means identity and account verification procedures used to confirm age, ownership, source of funds where appropriate, and payment details.
• “Player” or “you” means an individual who visits, registers with, or uses TupaiWin.
• “Services” means the games, sports markets, promotions, account tools, payment functions, and support features made available by TupaiWin.
• “Wager” means a stake placed on a casino game, slot, live dealer table, sports selection, or other available market.

3Account Eligibility

TupaiWin is available only to individuals aged 21 and above. By registering, you represent that you have reached the required age, possess legal capacity to enter into this agreement, and are permitted to participate in online gambling under the laws that apply to you. You are responsible for understanding the legal position in your place of residence and in any location from which you access TupaiWin.

You must register personally and provide complete, current, and accurate information. TupaiWin may request your full name, date of birth, residential address, mobile number, email address, Malaysian identity documentation or passport, and evidence that you control your selected bank or e-wallet account. Providing false, misleading, borrowed, or incomplete information may result in restrictions, account closure, or withheld transactions while an investigation takes place.

Only one TupaiWin account is permitted per person. Accounts may not be sold, transferred, shared, or operated for another individual. Duplicate accounts may be closed, and associated promotions or winnings may be reviewed where there is evidence of bonus abuse, fraud, collusion, or an attempt to avoid account restrictions.

4Account Security and Acceptable Use

You are responsible for protecting your TupaiWin username, password, device access, and authentication details. You must not disclose them to friends, relatives, agents, or other third parties. If you suspect unauthorised access, you should contact TupaiWin support immediately and change your credentials.

You must not use TupaiWin to:

• commit fraud, money laundering, identity misuse, payment abuse, or any unlawful act;
• use automated software, bots, scripts, scraping tools, or devices that interfere with normal gameplay;
• collude with another player or manipulate a game, market, promotion, or loyalty programme;
• exploit an obvious technical fault, incorrect price, settlement error, or display malfunction;
• harass support staff, threaten another user, or submit unlawful or abusive material; or
• circumvent a self-exclusion, deposit limit, account suspension, location restriction, or KYC requirement.

TupaiWin may monitor activity reasonably necessary to protect players, platform integrity, and payment security. Suspected misuse may lead to temporary restrictions while the relevant records are reviewed.

5Deposits and Payment Methods

TupaiWin may support payments through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and other methods displayed within the account area. Availability, minimum deposits, maximum deposits, and processing times may vary by method. A displayed option does not guarantee continued availability.

Deposits must come from a bank account, card, e-wallet, or other facility that is registered in your own name. Third-party deposits may be rejected or returned after verification. TupaiWin does not provide credit and does not permit players to treat account balances as a bank deposit or investment product.

The principal account currency may be Malaysian Ringgit (MYR). If a payment provider performs a currency conversion, that provider may apply its own rate or fee. TupaiWin is not responsible for charges imposed independently by a bank, e-wallet provider, telecommunications provider, or payment intermediary.

6Bonuses, Promotions, and Loyalty Rewards

Each TupaiWin promotion is governed by its advertised terms. Before accepting a welcome bonus, cashback offer, free spins package, VIP benefit, or sports promotion, you should review the minimum deposit, wagering requirement, eligible games, contribution rates, maximum stake, expiry date, and withdrawal conditions.

Bonus funds are not ordinarily withdrawable as cash until all applicable conditions have been satisfied. For example, an offer may require a deposit of RM50 and a stated wagering multiple before eligible winnings may be withdrawn. Different games may contribute at different rates, and some games or betting markets may be excluded.

TupaiWin may cancel a bonus and review associated winnings where activity indicates multiple accounts, coordinated play, opposite betting, irregular wagering patterns, exploitation of a pricing error, or another form of promotion abuse. Promotions are discretionary, non-transferable, and limited to eligible players unless the relevant offer states otherwise.

7Games, Sports Betting, and Settlement

A wager is accepted only when it is confirmed by the TupaiWin system and recorded in the account history. An attempted wager that is not confirmed does not create a valid bet. You must check the selection, stake, odds, event, and potential return before confirming a transaction.

Casino game outcomes are determined under the rules applicable to the selected game. Sports wagers, including EPL, Liga Super Malaysia, UFC, and live football markets, are settled using the official result or the settlement source designated for that market. Rules concerning abandoned events, postponed fixtures, dead heats, overtime, player participation, and market cancellations may differ by sport.

TupaiWin may correct an obvious error where odds, payouts, game information, or settlement data are clearly incorrect due to a technical or human mistake. Where reasonably possible, the affected wager will be settled at the correct price or made void. A system malfunction voids affected play where a reliable outcome cannot be established.

8Withdrawals and Verification

Withdrawal requests must normally be made to a payment method held in the same verified name as the TupaiWin account. Where operationally possible, TupaiWin may return funds through the method used for deposit. Alternative payment arrangements may require additional evidence of account ownership.

Before processing a withdrawal, TupaiWin may request KYC documents, proof of address, a selfie or liveness check, payment ownership evidence, and information reasonably required to assess unusual activity or source of funds. Documents should be submitted only through the secure TupaiWin process. Players should not send identity documents through unsecured chat services.

Published processing times are estimates rather than guarantees. E-wallet or DuitNow requests may be completed quickly after approval, while FPX, bank transfer, compliance review, payment-provider downtime, weekends, or incomplete information may require additional time. A withdrawal may be paused until account details are verified, wagering requirements are met, and any security review is complete.

9Responsible Gambling

TupaiWin provides gambling services for entertainment only. You should never wager money required for rent, food, education, healthcare, debt repayment, or family commitments. Gambling outcomes are uncertain, and no system, strategy, betting pattern, or VIP status guarantees a profit.

Eligible players may request deposit limits, cool-off periods, marketing restrictions, or self-exclusion through the available TupaiWin support channels. A self-exclusion request must not be bypassed by creating another account or using another person's details. TupaiWin may close linked accounts where an attempt to avoid responsible gambling controls is identified.

If play is causing distress or financial difficulty, stop gambling and seek appropriate support. Further information about budgeting tools, account limits, warning signs, and self-exclusion is available on the Responsible Gambling page. TupaiWin is strictly for players aged 21 and above.

10Suspension, Closure, and Inactive Accounts

You may request account closure through TupaiWin support, subject to completion of any necessary identity checks and settlement of valid pending transactions. A closure request does not automatically amount to self-exclusion; players seeking protection from further gambling should expressly request self-exclusion.

TupaiWin may restrict, suspend, or close an account where required for security, legal compliance, responsible gambling protection, breach investigation, payment disputes, fraud prevention, or enforcement of these Terms & Conditions. Where appropriate and lawful, TupaiWin will provide information about the restriction and the steps needed to resolve it.

Any treatment of an inactive balance will be communicated through the applicable account terms before a fee or other measure is applied. TupaiWin will take reasonable steps to contact the verified account holder using the information on record.

11Privacy and Communications

TupaiWin processes personal information for account administration, KYC verification, payment handling, security, fraud prevention, responsible gambling, customer support, and compliance purposes. Details about categories of data, retention, user rights, and security practices are set out in the Privacy Policy.

Service messages concerning security, withdrawals, changes to terms, account status, or responsible gambling may be necessary to operate the account. Promotional communications are handled according to applicable preferences and requirements. You are responsible for keeping your email address, mobile number, and residential details current.

12Intellectual Property

The TupaiWin name, logo, website design, written material, visual assets, software interfaces, databases, and related platform content are protected by applicable intellectual property rights. You receive a limited, personal, non-exclusive, and revocable right to access the services for lawful private use.

You may not copy, republish, sell, reverse engineer, frame, distribute, modify, or commercially exploit TupaiWin content without prior written authorisation. References to payment methods, sports competitions, or game categories remain the property of their respective rights holders.

13Service Availability and Liability

TupaiWin aims to provide a stable and secure service but does not guarantee uninterrupted access. Maintenance, telecommunications failures, device incompatibility, payment-network outages, exceptional events, or circumstances beyond reasonable control may affect availability.

To the maximum extent permitted by applicable law, TupaiWin is not responsible for indirect or consequential loss arising from unavailable services, a player's failure to protect account credentials, inaccurate information supplied by the player, or third-party banking and telecommunications systems. Nothing in these terms excludes liability that cannot lawfully be excluded.

Players remain responsible for their own wagering decisions and losses. Information concerning form, odds, RTP, statistics, or previous results is provided for general guidance and does not guarantee a future outcome.

14Changes to These Terms

TupaiWin may update these Terms & Conditions to reflect product changes, payment developments, security requirements, responsible gambling measures, or applicable obligations. Material changes may be communicated through the website or account channels before they take effect where reasonably practicable.

Continued use of TupaiWin after an updated version takes effect constitutes acceptance of the revised terms. If you do not accept a change, you should discontinue use and request account closure after resolving outstanding wagers and withdrawal requests.

15Complaints and Dispute Resolution

If you believe a transaction, game result, wager settlement, promotion decision, or account restriction is incorrect, contact TupaiWin support promptly. Include your username, the relevant transaction or wager reference, the date and time, and a clear description of the issue. Do not send your password or full payment credentials.

TupaiWin will review available account records, system logs, game data, payment information, and relevant promotion rules. You may be asked for further details before a final response can be provided. Complaints should be raised within a reasonable period while the necessary records remain available.

16General Provisions

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect. A failure or delay by TupaiWin to enforce a right does not waive that right. You may not assign or transfer your rights under these Terms & Conditions without prior approval.

Headings are provided for convenience and do not alter the meaning of a clause. The English-language version governs the interpretation of these terms. These Terms & Conditions, together with incorporated policies and specific product rules, constitute the agreement governing your use of TupaiWin.